Privacy Policy

Who we are

Fluent (“we,” “us”) operates the Fluent website and app. Contact us at fluentbtc@gmail.com.

What we collect

Account info. When you sign up with email, Google, Apple, or Coinbase, Clerk (our sign-in provider) receives your name and email (and related sign-in details those providers share). We use that to create and run your Fluent account.

App data. We store your practice portfolio, simulated trades, simulated wallets, Learn progress, and related account settings in Supabase (our database).

Waitlist and updates. If you join a waitlist or ask for updates, we store your email separately from app accounts, the consent wording version and time, confirmation and unsubscribe status, and optional campaign attribution (UTM labels, landing page, and referring website hostname). We use these to send the early-access invitation and occasional Fluent product updates you request, and understand which campaigns bring signups. Confirming your email does not create an app account.

Usage data. With your optional analytics permission, PostHog receives page views and selected product events. We do not send your signup email or email-link tokens to analytics. Session recording and automatic field capture are disabled. Declining analytics does not prevent signup or use of the app.

Technical data. Vercel (hosting) and our systems may process standard server logs such as IP address, browser type, and request timing needed to run and secure the site.

Market prices. CoinMarketCap provides Bitcoin price and related market data through our servers. That feed is market data, not your personal information.

What we do not collect

• We do not take deposits, withdrawals, or real Bitcoin purchases.
• We do not request payment information to join the early-access list.
• We do not ask for, and we do not store, real seed phrases or private keys. Any wallet practice on Fluent uses fake demo values only. Never paste a real backup into Fluent.

How we use information

We use this information to run your account, save your practice and lesson progress, send updates you asked for, keep the site secure, measure product use, and improve Fluent.

Who we share with

We share data with service providers that help us run Fluent, only as needed for that job:

• Clerk — sign-in and account identity
• Supabase — app database
• Vercel — hosting and delivery of the site
• PostHog — product analytics
• Resend — confirmation and requested update emails
• Cloudflare Turnstile — when enabled, signup abuse protection; may process technical information such as your IP address and browser details
• CoinMarketCap — Bitcoin market price data (not your personal profile)

We do not sell your personal information.

Cookies and similar tools

We use cookies or similar tools needed for sign-in and for analytics (including PostHog, only after you allow analytics). We remember your analytics choice in local browser storage. Use “Analytics preferences” in the footer to change it. Essential sign-in and security tools are separate from optional analytics.

How long we keep data

We keep account and app data while your account is active. If you ask us to delete your account, we delete or anonymize personal data we control within a reasonable time, except where we must keep something for security, abuse prevention, or law.

New unconfirmed signups are removed after 30 days by the email maintenance job. We review confirmed leads after 12 months or when the early-access program ends. We retain minimal opt-out and suppression information to avoid sending unwanted emails. Rate limiting stores salted IP hashes, with a 24-hour cleanup window, rather than raw IP addresses; hosting and security providers may retain their own technical logs.

Kids

Fluent is not directed at children under 13, and we do not knowingly collect personal information from them. If we learn a user under 13 created an account, we will delete it. If you think a child gave us data, email fluentbtc@gmail.com and we will delete it.

Users aged 13 to 17 may use Fluent only with a parent or guardian's permission.

Your choices

You can ask us to:

• access or correct account information we hold about you
• delete your account and related personal data
• stop update emails (unsubscribe or email us)

Email fluentbtc@gmail.com with “Privacy” or “Delete my account” in the subject. We may need to verify you own the account before we act.

Waitlist and product-update emails will include a way to unsubscribe, and we will honor requests promptly.

Changes

We may update this policy. We will change the “Last updated” date above, and for meaningful changes we will try to give extra notice on the site or by email when we can.

Contact

Questions about privacy: fluentbtc@gmail.com